The Shopping TV Store
Delivery
Returns
Prescriptions Orders
Privacy & Security
Loyalty Clubcard
Photo Processing
Affiliate Marketing Partner


Welcome to the help section, we have compiled a comprehensive list of frequently asked questions to answer any queries or questions you may have about The Shopping TV Store.

To select a question; simply choose from the categories to the left.

If you do not find the questions or answers you were looking for;  please feel free to contact us by email at cs@shoppingtvstore.com.

Please provide as much information about your issue as possible along with a valid contact address and we will allocate resources efficiently in order to give you feedback.



Who is behind The Shopping TV Store?

  • The Shopping TV store offers the convenient experience of shopping for a wide range of products at preferred prices. These range from medicines and health and beauty products, electricals, toiletries, vitamins, skincare and fragrances, that is secure and convenient. We aim to deliver the highest possible level of customer care.

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Do you provide technical assistance?

  • Our Customer Services department should be able to help you to resolve any problems you face when using the digital photo service. Our office hours are from Monday to Friday 9am to 6pm Free Phone:0808 1680 211 Free Fax: 0800 013 1451 or Alternatively email: cs@shoppingtvstore.com

Can I change my personal details of my online account?

  • Yes when you register and set up your account details, you can login at any time and change your personal details of your account.

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I have trouble placing my order- what do I do?

  • If you are not able to place your order online, simply contact our customer service department and they will be happy to assist you in placing your order Office hours are from Monday to Friday 9am to 6pm Free Phone:0808 1680 211 Free Fax: 0800 013 1451 or Alternatively email: cs@shoppingtvstore.com

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Which payment methods do you accept online?

  • Payment can be made by the following methods> Visa, MasterCard, Delta, Electron, Solo, Maestro.

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At which stage is my credit card charged?

  • Your credit card will be charged after confirming the product/s are in stock at which point your order is processed.

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When do I receive an order acknowledgement email?

  • You will receive an order acknowledgement via your email address when you order is received. You will also receive an email when your order is dispatched, this will allow you to track the parcel.

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Do you offer prescription services?

  • Yes, We offer competitive Prescription services including ETP services, NHS and Private Prescriptions. For information on our services Our contact details are located on the contact us page.

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What service does The shopping TV store provide?

  • The Shopping TV Store provides a selection of the products and services found in your High Street Pharmacy but through the internet. This service allows the customer to buy from the comfort of their own home or office. An online Pharmacy TV shopping Channel however does not replace the care of your local healthcare providers.

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